This Shipping & Delivery Policy explains how orders placed through www.lenadreams.com are processed and delivered.

At Lena Dreams, we aim to prepare and deliver your order as quickly and reliably as possible. Delivery times may vary depending on your location, the delivery service used, product availability, customs procedures, and other circumstances outside our reasonable control.

1. Order Processing

Orders are normally prepared for dispatch within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotional events, holidays, or periods of unusually high demand, processing may take slightly longer. If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.

2. Where We Deliver

We deliver to Ireland and selected international destinations.

The countries currently available for delivery are shown during checkout. If your country or region is not available in the delivery address selector, we are currently unable to accept an online order for delivery to that destination.

3. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

• Ireland: approximately 1–3 business days.
• United Kingdom: approximately 3–7 business days.
• European destinations: approximately 4–10 business days.
• Other international destinations, where available: approximately 7–20 business days.

These delivery times are estimates only unless a specific delivery date has expressly been agreed or stated as guaranteed. International deliveries may take longer due to customs clearance, local postal services, weather conditions, peak periods, or other circumstances outside our control.

4. Shipping Costs

Shipping charges depend on the delivery destination, order contents, and available delivery method.

The applicable delivery charge will be displayed during checkout before you complete your purchase. Any free-shipping promotion, where available, will be subject to the conditions stated on the Website or during checkout.

5. Order Confirmation and Dispatch

After placing an order, you should receive an order confirmation using the email address supplied during checkout.

Where tracking information is available for the selected delivery service, it may be provided once your order has been dispatched. Tracking availability depends on the carrier and delivery method used.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, house or apartment number, street, postcode or Eircode, city, country, telephone number, and any other relevant delivery details before completing checkout.

If you notice an error after placing your order, please contact us as soon as possible at Lenadreams2025@gmail.com. We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has already been dispatched.

7. International Orders, Customs and Import Charges

Orders delivered outside the European Union may be subject to customs procedures, import duties, taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, any such charges imposed by local customs or authorities are not included in the product or shipping price charged by Lena Dreams and may be payable by the recipient. Customs requirements and charges vary between countries, so customers should check the rules applicable in their destination country before ordering.

8. Delivery Delays

Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including postal or courier delays, customs clearance, severe weather, strikes, public holidays, transport disruption, or unusually high seasonal demand.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the status of the shipment.

Nothing in this policy limits your statutory consumer rights. Where no different delivery date or period has been agreed, products will be delivered in accordance with applicable Irish consumer law.

9. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the carrier may leave instructions, arrange another delivery attempt, deliver the parcel to an appropriate collection point, or return the parcel to us depending on the carrier’s procedures.

If an order is returned to us because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected within the carrier’s collection period, please contact us so that we can discuss the available options. Additional shipping charges may apply where a new delivery is requested and the failed delivery was not caused by us.

10. Lost Packages

If your tracking information has not updated for an extended period or your parcel has not arrived within a reasonable period after the estimated delivery date, please contact us at Lenadreams2025@gmail.com.

We may contact the delivery provider and investigate the shipment. Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.

11. Damaged Packages

If your order arrives visibly damaged or the products inside have been damaged during delivery, please contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the damaged product.
• Photographs of the outer packaging where reasonably possible.

This information helps us investigate the issue with the delivery provider and arrange an appropriate solution. Your statutory rights relating to faulty, damaged, incorrect, or non-conforming goods are not affected.

12. Split Shipments

In some circumstances, products from the same order may be sent separately. If your order is divided into more than one shipment, the parcels may arrive at different times.

13. Returns

Information about returning products, change-of-mind cancellations, refunds, faulty goods, and return shipping costs is provided separately in our Return & Refund Policy.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or the status of an order, please contact us:

Website: www.lenadreams.com

Email: Lenadreams2025@gmail.com

Last updated: 9 August 2026